Matthew & Rupal

If you have any questions at all about the information in this quote, please let us know. You can email us directly, or you can use the comment box below and click Reply. If you do not have any questions and you are ready to book, please click the Book Now button below to fill out your registration form so we can get started on the process of booking your trip.

When filling out the registration form, make sure you are entering names as they appear on your passport. The names on your passports must match your airline tickets exactly. Passports must be valid for 6 months after travel.

Once we receive your registration form, we will put your room on hold and send you an invoice that will require your approval. As soon as you have approved the invoice, we will place a deposit on your trip and get your trip booked.

We look forward to working with you in planning this exciting vacation! Please let us know if you have any questions.

Book HERE

It is time to check your passports to make sure you know where they are and that they have not expired. It is important to know that since you’re traveling out of the country, a valid passport might not be enough to allow you to board your flight or cruise ship. It might expire too soon to meet the foreign country’s requirements.

By supplying credit card and personal and passenger information, the client and passengers are authorizing agent(s) to complete work as hired including communicating such information to suppliers as required as part of the quoting and booking process.

Clients agree to follow payment structure including deposits and final payments as outlined by the supplier; failure to remit final payment at the deadline is a loss of any pre-paid funds and results in cancellation of any booked services (non-refundable). The client understands flights & itineraries could revise/change without notice and are at the discretion of the supplier as per terms & conditions.

Client(s) are expected to review and understand Terms & Conditions of agent(s) and vendor(s) at time of quoting and booking for all items; regardless if supplied by agent and/or listed as additional information vendor(s) documents and/or website(s).

Client(s) are responsible to ensure all supplied information (names, proper spelling, date of birth, passport information, etc.) matches all documentation required for travel. Travel documentation must be valid before travel, during travel, and must remain valid 6-12 months post-travel per destination entry requirements.  

All destination & return entry/travel information can be verified/reviewed on official destination websites, or re-entry to the United States by visiting HERE. All entry/travel requirements could change without notice and are not fault or responsibility of the supplier and/or agency. Should any United States or destination requirements change, the client is financially responsible for any/all associated fees or penalties from vendor and agent.

If travel documentation (passports, identification, visas, etc.) are not verified and/or available, or valid at the time of booking, the client(s) is financially responsible for all associated fees or penalties from vendor and agent in order to make appropriate corrections and/or changes with vendor(s).

Thoroughly review all itinerary and documentation as supplied by agent(s). The client is responsible to report any errors or corrections within 12 hours of the issue. At 12 hours, any and all changes are subject to a $50 fee per person/per correction agency fee and are in addition to any supplier fees or penalties.

Covid Restrictions:

Agent(s) will inform the client(s) of any travel requirements as documented at the time of itinerary communication. Onward, it is the responsibility of the client(s) to monitor for changes for dates, locations, itineraries, requirements, etc.; Client(s) are expected to re-verify all information leading up to travel while traveling, and before returning home as policies/situations can evolve quickly within United States and abroad.

Fees: (taxes extra)

Cancellation $50 per person After Deposit is paid.

ALL fees are non-refundable and non-negotiable; regardless if the source of change(s), revision(s), and/or cancellation(s) are due to; actions of vendors, travel warnings, government policies, border agent decisions, ‘act(s) of god’, weather, client decisions, agent policies, and/or revisions due to Covid restrictions. Fees are charged at time of work required.

Client(s) are additionally responsible for any further charges or fees issued by travel vendor(s) per their terms & conditions.

Fees(s) cover the agent(s) services as requested/required for work completed within regular business hours (as advertised). 

All change and/or cancellation fees are charged as required, are pre-authorized by this agreement, and are in addition to previously charged service and/or planning fees.

Thank you!

Having travel protection is definitely important and we recommend it for everyone. We personally buy it for all our trips. However, the option to add travel insurance is solely for your convenience. Depending on the option you select it may cover trip cancellation and many other things like unexpected medical expenses, baggage, and flight delays.

There are different kinds of policies to choose from and since we are not insurance agents and therefore cannot answer questions regarding any travel insurance policies we have found that this is the easiest way to compare them.

Click here for Travel Insurance Options

You will just need to answer a few questions and you’ll receive policy options and pricing. This link will give you different plan options as well as available coverage for other areas of your trip.

This is the insurance company we personally like and suggest but you are welcome to purchase Travel Protection through any entity that you choose.

If you have additional questions, you can reach an insurance agent at 1-800-243-3174

FYI, not purchasing travel protection could result in the loss of your travel cost and/or require more money to correct the situation. Without the protection, there may be no way to recoup any losses, costs or expenses incurred and the price of Travel Protection IS NOT included in the price of the room selections and is non-refundable.

You don't have to pay all at once! Book early and take advantage of the Easy Monthly Payment Plan.

It is interest-free! All you have to do is send an email to [email protected] after you make your initial payment. Please tell us what date, and how much you want to pay till final payment. We make monthly payments on the credit card. 

Thank you!

We are happy to provide Transfers with LOMAS which are private, nonstop transfers between Cancun Airport and your hotel. If you are interested in purchasing them, book them HERE

You can also do Uber, or book them yourselves. Lomas is the best in the business. Gives the best services and best quality of cars. 

Room Reservations FAQ'S!

DO YOU OFFER TRAVEL INSURANCE?

Yes. We offer “Cancel for ANY reason” insurance with your room block. It is the only insurance that will cover COVID! It covers cancellation up to 48 hours BEFORE you travel and you get back 75% of the cost of the trip. If not, we also sell insurance that is canceled for "covered reason" ask us how! Contact Susan Green and her Team!

DO YOU BOOK AIRFARE?

No. We do not do air for the trip as many of you use miles and other options, but we suggest using Google Flights or the HOPPER app to track flights. Please email Susan, our travel advisor with your flights once you have them booked so she can help with transfers.

CAN I ADD SOMEONE TO MY ROOM?

Yes. You can always add a person to your room after your reservation has been made as long as it doesn’t go above the room occupancy limit. If you’re waiting to make a reservation because you’re not sure if someone will be with you in the room, we suggest you go ahead and secure your reservation now and then add them later.

CAN I SWITCH THE PERSON IN MY ROOM?

Yes. Just send Susan an email with the name of the guest to be removed along with the name (as it appears on their passport) of the new guest, their birthday, and email address. Once Susan has this information, she will make the adjustment.

OH NO! SOMETHING HAPPENED AND I CANNOT MAKE IT. WHAT DO I DO?

If you can’t make it to the wedding, send Susan an email (she has to have it in writing) letting her know you need to cancel your reservation. She will then email you a confirmation. If you cancel before April 15th, 2022 they will refund you your deposit (minus insurance). If you cancel after April 15th, 2022, it is in full penalty and you will not receive a refund.

I WOULD LIKE TO STAY AN ADDITIONAL NIGHT BEFORE/AFTER THE ROOM BLOCK. HOW DO I DO THIS?

If you would like to stay for additional nights, please ask Susan Green our travel advisor and she will request them for you.

ELECTRONIC DOCUMENTS

You will receive your electronic documents for travel 20 days before the departure date. 

CHANGES TO THE TRIP? 

There are no changes to any part of the trip within the last 15 days before departure (unless you have insurance) -No name changes, date changes are allowed during this time.